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Service transformation - managing a shift from business travel to virtual meetings

  • Peter Arnfalk
  • Beatrice Kogg
Publishing year: 2003
Language: English
Pages: 859-872
Publication/Series: Journal of Cleaner Production
Volume: 11
Issue: 8
Document type: Journal article
Publisher: Elsevier

Abstract english

It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.


  • Social Sciences Interdisciplinary
  • environmental management
  • business travel
  • teleconferencing
  • virtual meetings
  • Information and Communication Technology (ICT)


  • ISSN: 0959-6526
Peter Arnfalk
E-mail: peter [dot] arnfalk [at] iiiee [dot] lu [dot] se

International Institute for Industrial Environmental Economics (IIIEE)

Lund University P.O. Box 196, 22100 Lund, Sweden
Visiting Address: Tegnérsplatsen 4,Lund

Telephone: + 46 46 222 00 00 Fax: + 46 46 222 02 10