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Peter Arnfalk

Peter Arnfalk

Senior lecturer

Peter Arnfalk

Service transformation - managing a shift from business travel to virtual meetings

Author

  • Peter Arnfalk
  • Beatrice Kogg

Summary, in English

It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.

Department/s

  • The International Institute for Industrial Environmental Economics

Publishing year

2003

Language

English

Pages

859-872

Publication/Series

Journal of Cleaner Production

Volume

11

Issue

8

Document type

Journal article

Publisher

Elsevier

Topic

  • Social Sciences Interdisciplinary

Keywords

  • environmental management
  • business travel
  • teleconferencing
  • virtual meetings
  • Information and Communication Technology (ICT)

Status

Published

ISBN/ISSN/Other

  • ISSN: 0959-6526