Peter Arnfalk
Senior lecturer
Service transformation - managing a shift from business travel to virtual meetings
Author
Summary, in English
It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.
Department/s
- The International Institute for Industrial Environmental Economics
Publishing year
2003
Language
English
Pages
859-872
Publication/Series
Journal of Cleaner Production
Volume
11
Issue
8
Document type
Journal article
Publisher
Elsevier
Topic
- Social Sciences Interdisciplinary
Keywords
- environmental management
- business travel
- teleconferencing
- virtual meetings
- Information and Communication Technology (ICT)
Status
Published
ISBN/ISSN/Other
- ISSN: 0959-6526